About This FAQ Page
This page is updated regularly based on real questions from ISB7 players across Pakistan. Whether you're a new member trying to figure out how to make your first deposit via JazzCash, or a regular player curious about how a specific bonus works, this FAQ is designed to give you quick, honest answers without any unnecessary fluff.
We've organised questions into clear categories — Account, Deposits, Withdrawals, Betting, Casino, Bonuses, and Responsible Gaming — so you can jump straight to what you need. If your specific question isn't here, the support team is available at all times and will get back to you quickly.
Common Issues and How to Resolve Them
A large number of queries we receive are about a handful of recurring situations. Here's a quick summary of the most common ones and what to do:
- Can't log in: Double-check your mobile number and password. Make sure Caps Lock is off. If you've forgotten your password, use the recovery option on the Login page.
- Deposit not reflected: Wait up to 30 minutes for JazzCash and Easypaisa. If it still hasn't appeared, note your transaction reference and contact support.
- Withdrawal delayed: Bank transfers take longer than mobile wallet withdrawals. If it's been more than two business days, reach out to support with your withdrawal request ID.
- Bonus not credited: Some promotions require manual activation from within your account. Check the promotions section first, then contact support if it's still missing.
- Game not loading: Try refreshing the page, clearing your browser cache, or switching to a different browser. ISB7 works on all modern mobile and desktop browsers.
Responsible Gaming at ISB7
ISB7 takes responsible gaming seriously. We want every player to enjoy their time on the platform without it becoming a source of stress or financial difficulty. The platform is strictly for adults aged 18 and above. Before you start playing, we recommend setting a clear budget for yourself — decide how much you're comfortable spending on entertainment and stick to it.
Gaming should be a leisure activity, not a way to make money or solve financial problems. If you ever feel like your gaming habits are becoming unhealthy, use the self-management tools in your account to set limits or take a break. Our Responsible Gaming page has detailed guidance on managing your time and budget effectively. ISB7 does not make any claims about government licences or regulatory approvals — we simply ask all our players to play wisely and within their means.
Staying Safe on ISB7
Your account security is a shared responsibility. ISB7 uses encrypted connections and secure session management, but there are a few things you should do on your end as well:
- Never share your password with anyone — not even someone claiming to be ISB7 support.
- Always log out when using a shared device or public Wi-Fi.
- Make sure you're on the correct ISB7 website before entering your login details.
- If you notice anything unusual in your account activity, report it to support immediately.
These are simple habits that make a real difference in keeping your account safe and your balance protected.